Downtime measured in hours, not weeks
Prompt dispatch, phone triage before we are on the road, and a loaner freezer programme so a failure never becomes a loss.
Manitoba & Northwestern Ontario
Certified laboratory equipment service & ultra‑low refrigeration
Your samples never thaw.
Factory-trained diagnosis, repair, preventive maintenance and temperature calibration — from +4 °C blood banks to −150 °C freezers, incubators, cryostats and growth chambers.
Factory trained & authorized on
- Thermo Fisher Scientific
- PHCbi
- NuAire
- Conviron
- ESBE Scientific
Accepting emergency calls, 24 hours
−86.4 °C
Illustrative ultra‑low set point. Our serviced range spans +4 °C to −150 °C.
- Loaner −86 °C freezers
- 3 on standby
- Emergency line
- 24 / 7
- Service coverage
- MB & NW Ontario
- Answered by
- Dustin or Colleen
20+Years servicing laboratory refrigeration
24/7Emergency response, answered by the owner
3Loaner −86 °C freezers on standby
+4 → −150Degrees Celsius — the range we cover
Why labs call us first
Uptime, documentation, and someone who knows your equipment
Three things decide whether a laboratory service relationship works. We built the business around all three.
Documentation that survives an audit
Temperature calibration and certification on a schedule that suits your audit cycle, with a written record per asset.
One expert, not a ticket queue
You reach Dustin or Colleen directly. The person who diagnoses your equipment on the phone is the person who arrives.
Core services
Everything your cold chain and laboratory equipment needs
Manufacturer-specification diagnosis, repair and maintenance — reactive when you need it, scheduled when you plan for it.
Repair & Diagnostics
Fault-finding and repair to manufacturer specification.
Learn morePreventive Maintenance
Scheduled agreements that prevent the 2 a.m. alarm.
Learn moreCalibration & Certification
Documented temperature verification for audits.
Learn moreEmergency 24/7
Equipment down? We answer at any hour.
Learn moreLoaner & Rental Cold Storage
Three −86 °C units on standby.
Learn moreInstallation & Relocation
Placement, commissioning and verification.
Learn more
Equipment we service
Find your equipment
Nine categories, one specialism: refrigeration and controlled environments where the temperature genuinely matters.
−86 °C to −40 °C
Ultra-Low Freezers
Cascade refrigeration is unforgiving and specialised. It is also the discipline this business was built on.
Equipment not listed? Ask us — we service related refrigeration and controlled-environment systems.
How it works
From alarm to certificate, in four steps
Call or submit
Reach us any hour. Tell us the equipment, what the display reads and where you are.
Triage & ETA
We narrow the likely cause on the phone and confirm a realistic arrival window.
On-site repair
Repair to manufacturer specification. If a part is on order, a loaner protects your product.
Report & certificate
Written record of the fault and the fix, plus calibration certification where it applies.
Sample rescue
If we can’t fix it today, your product still stays cold
We keep three modern −86 °C freezers available specifically so that a client’s samples are never at risk while a repair is in progress. Decades of research do not get a second chance, and a parts lead time should never be the reason they are lost.
Loaner fleet
ULT‑01−86 °C upright
ULT‑02−86 °C upright
ULT‑03−86 °C upright
Deployment depends on current availability and your location. Call and we will give you a real answer in a minute.
Why DR LAB WORx
Credentials you can verify, people you can name
DR LAB WORx is owner-operated by Dustin Riddoch, an Interprovincial Red Seal journeyperson in refrigeration and air conditioning, alongside Colleen Riddoch, who handles dispatch, parts and client communication.
“When you want an answer about something quickly, you call Colleen.”
Interprovincial Red Seal — Refrigeration & Air ConditioningAwarded in 2000, when Dustin was the second youngest in Manitoba to achieve journeyperson status. Over 20 years in the industry since.
Thermo Fisher ScientificThird-party service representative for Manitoba and Northwestern Ontario since 2007, certified across their product lines.
PHCbi (Panasonic / Sanyo)Factory trained and authorized, including incubator product lines.
NuAireListed contact for NuAire refrigerated products.
ConvironExtensive experience and training across all Conviron controlled-environment growth chambers.
Coverage
Where we work, and how fast we get there
Based in Tyndall, Manitoba. Enter a postal code and we will tell you honestly what response looks like for your site.
Preventive maintenance
Plans built around your asset count
Indicative tiers. Final scope and pricing are quoted per asset after a site review — and we will tell you if a lighter tier would serve you just as well.
Essential
Annual visit · quoted per asset
- One scheduled visit per year
- Full inspection and cleaning
- Written service report per asset
- Business-hours response
- Calibration available as an add-on
Most chosen
Standard
Semi-annual · quoted per asset
- Two scheduled visits per year
- Temperature calibration included
- Certification per asset
- Priority response window
- Parts discount
- Documentation package
Assured
Quarterly · quoted per asset
- Four scheduled visits per year
- Calibration and certification included
- Priority loaner access
- 24/7 emergency priority
- Full audit documentation
- Annual asset review
FAQ
Common questions
Yes. Emergency requests are answered outside business hours because an alarming freezer cannot wait for the next business day. Call 431-336-4558 at any hour and you will reach Dustin or Colleen directly.
We keep three modern -86 C loaner freezers available specifically for this situation, so your product can be transferred and protected while the repair or parts order is completed.
Dustin holds valid certification with Thermo Fisher Scientific and has been their third-party representative for Manitoba and Northwestern Ontario since 2007. He is factory trained and authorized on PHCbi (Panasonic/Sanyo) product lines including incubators, is listed with NuAire as a contact for their refrigerated products, and has extensive experience and training across all Conviron growth chambers.
Ultra-low freezers, blood bank refrigerators, CO2 and laboratory incubators, plant growth chambers and controlled environments, cryotomes and cryostats, centrifuges, refrigerated shakers, vapor traps and bake ovens. Our temperature range runs from +4 C blood banks down to -150 C freezers.
Manitoba and Northwestern Ontario. Winnipeg and the surrounding area is our fastest response zone. Response times elsewhere depend on distance from our base in Tyndall, and we will always give you a realistic arrival window before you commit.
Yes. Temperature calibration and certification can be scheduled to suit your audit cycle, with documentation issued per asset. Preventive maintenance visits also produce a written report per asset.
Resources
Practical guides from the van, not from a marketing department
Emergency
Your −80 freezer is alarming: what to do in the first ten minutes
The decisions you make before a technician arrives matter more than most people expect. Here is the order to make them in.
Read · 6 minMaintenance
Building a preventive maintenance schedule that your equipment actually needs
Most maintenance schedules are inherited rather than designed. Here is how to build one around actual risk.
Read · 7 min
Compliance
The equipment documentation an auditor will actually ask for
Cold equipment is not the same as documented equipment. The gap is usually found at the worst moment.
Read · 5 min
Get started
Talk to the technician who’ll actually do the work
Tell us what your equipment is doing and we’ll come back with a likely cause, an arrival window and a clear price.
Calls are answered by Dustin or Colleen — not a call centre.