Questions we get asked

Yes. Emergency requests are answered outside business hours because an alarming freezer cannot wait for the next business day. Call 431-336-4558 at any hour and you will reach Dustin or Colleen directly.

We keep three modern -86 C loaner freezers available specifically for this situation, so your product can be transferred and protected while the repair or parts order is completed.

Manitoba and Northwestern Ontario. Winnipeg and the surrounding area is our fastest response zone. Response times elsewhere depend on distance from our base in Tyndall, and we will always give you a realistic arrival window before you commit.

Dustin holds valid certification with Thermo Fisher Scientific and has been their third-party representative for Manitoba and Northwestern Ontario since 2007. He is factory trained and authorized on PHCbi (Panasonic/Sanyo) product lines including incubators, is listed with NuAire as a contact for their refrigerated products, and has extensive experience and training across all Conviron growth chambers.

Ultra-low freezers, blood bank refrigerators, CO2 and laboratory incubators, plant growth chambers and controlled environments, cryotomes and cryostats, centrifuges, refrigerated shakers, vapor traps and bake ovens. Our temperature range runs from +4 C blood banks down to -150 C freezers.

Often, yes. Our specialism is refrigeration and controlled environments from +4 C to -150 C. Send us the make and model and we will tell you honestly whether we are the right people for it.

Manufacturers use third-party representatives precisely so that regional service is possible, which is why Dustin holds the certifications he does. If your unit is under warranty, tell us the make and model and we will confirm the correct route before any work begins.

Yes. Temperature calibration and certification can be scheduled to suit your audit cycle, with documentation issued per asset. Preventive maintenance visits also produce a written report per asset.

Repair work is quoted per job and preventive maintenance plans are quoted per asset after a site review, because a single refrigerator and a room of ultra-low freezers are genuinely different jobs. After-hours attendance is charged differently to scheduled work and we will tell you before we get in the van.

No. Emergency and repair calls are taken from anyone in our service area. Plan holders do receive priority response and priority access to loaner cold storage, which is one of the honest reasons to have one.

We have sold and rented equipment to blood banks, hospitals, university laboratories, the military, pelagic fishery companies and industrial applications. Certified pre-owned availability varies; our loaner and rental cold storage is available on an ongoing basis.

Dustin. DR LAB WORx is owner-operated, so the person who diagnoses your equipment on the phone is the person who arrives to fix it. Colleen handles dispatch, parts and keeping you informed while it happens.