Guides written from the van
Practical notes on the faults we actually see, the maintenance that actually prevents them, and the documentation an auditor will actually ask for. No gated whitepapers.
Your −80 freezer is alarming: what to do in the first ten minutes
The decisions you make before a technician arrives matter more than most people expect. Here is the order to make them in.
Read · 6 min
Building a preventive maintenance schedule that your equipment actually needs
Most maintenance schedules are inherited rather than designed. Here is how to build one around actual risk.
Read · 7 min
The equipment documentation an auditor will actually ask for
Cold equipment is not the same as documented equipment. The gap is usually found at the worst moment.
Read · 5 min
Why ultra-low freezers fail, in the order it usually happens
Most ultra-low failures are not sudden. They are the visible end of something that has been developing for months.
Read · 8 min
Recurring incubator contamination that cleaning does not fix
If contamination returns after a full decontamination cycle, the problem is probably not your technique.
Read · 5 min
Diagnosing temperature and humidity drift in a growth chamber
Chamber drift is slow enough to miss and consequential enough to invalidate a trial. Here is how to catch it.
Read · 6 minElsewhere on the site
Frequently asked questions
Rates, response times, warranty, certification and what happens if a unit cannot be fixed the same day.
Coverage & response times
Check your postal code and see what response actually looks like for your site.
Plan estimator
Enter your asset counts and get a suggested maintenance tier in ten seconds.
Have a question these don’t answer?
Ask it. We would rather spend five minutes on the phone than have you guess.
Calls are answered by Dustin or Colleen — not a call centre.