Rising temperature alarm
The single most time-critical call we take. Every minute of decision-making matters more than the repair itself.
Service
Emergency service, any hour
An alarming freezer is not a next-business-day problem. Call and you will reach Dustin or Colleen — not a queue, not a ticket, not a voicemail box.
- Availability
- 24 hours, 7 days
- Answered by
- Dustin or Colleen
- Loaners
- Three −86 °C units
If a unit is alarming right now, call — don’t email.
431-336-4558 reaches a person at any hour. The checklist below takes two minutes and makes everything that follows faster.
First ten minutes
What to do before we arrive
- Keep the door closed
A closed ultra-low freezer holds usable temperature for a meaningful period. Every opening spends that budget and lets humid air in to form frost.
- Record the reading and the time
Current display temperature, exact time, and the reading an hour ago if your monitoring can tell you. That gives us rate of rise — the number that decides urgency.
- Find the model and serial number
Usually inside the door frame or on the rear panel. It is the difference between arriving with the right part and arriving to find out which part.
- Check power and airflow
Without opening the door: is there power, has a breaker tripped, is the condenser filter blocked, has the room itself become unusually warm?
- Do not move product yet
Transfer is not a neutral act. Call first — in many cases the unit can be stabilised, and an unnecessary transfer creates more risk than it removes.
Emergency line
431-336-4558
Answered by Dustin or Colleen, 24 hours a day. Not a call centre, not a ticket queue.
Call now- Loaner cold storage
- 3 × −86 °C units
- Fastest zone
- Winnipeg & region
- Coverage
- MB & NW Ontario
- Plan holders
- Priority response
After-hours attendance is charged differently to scheduled work. Ask when you call and we will tell you before we get in the van.
Is this you?
The situations this service is for
Total power or compressor failure
A unit that has stopped entirely gives you a window measured in hours, not days.
A door left open overnight
Recovery may be straightforward, but verification afterwards is not optional if the contents matter.
What’s included
Scope of a visit
- Live answer outside business hours
- Phone triage before we are even on the road
- Guidance on protecting contents while you wait
- On-site emergency diagnosis and repair
- Loaner −86 °C cold storage where product must be moved
- Follow-up verification once the unit is stable
Our process
How it runs
- Call, don’t email
For an active alarm the phone is always faster. 431-336-4558, any hour.
- We triage on the line
We narrow the cause and tell you what to do in the next ten minutes, which often matters more than when we arrive.
- Protect the product
If the unit cannot be stabilised, we arrange loaner cold storage so your samples are not the thing that fails.
- Repair and verify
The fix, then confirmation that the unit is genuinely holding before we consider the job closed.
Equipment covered
Applies across our full range
Questions
About emergency service, any hour
Yes. We offer 24/7 service because an alarming freezer cannot wait for the next business day. Call 431-336-4558.
After-hours attendance is charged differently to scheduled work. Ask when you call and we will tell you before we get in the van — you will not receive a surprise on the invoice.
Keep the door shut, note the display reading and the time, and find the model and serial number. Those three things speed up everything that follows. There is a full triage checklist on this page.
No. Emergency calls are taken from anyone in our service area. Preventive maintenance plan holders do get priority, which is one of the honest reasons to have one.
Related
You may also need
Loaner & Rental Cold Storage
Three modern -86 degC freezers held ready, specifically so that a repair never becomes a loss.…
Repair & Diagnostics
Fault-finding and repair to manufacturer specification - across refrigeration, controls and mechanical systems…
Preventive Maintenance
Scheduled agreements that find the failing gasket, the clogged condenser and the drifting sensor long before t…
Get started
Talk to the technician who’ll actually do the work
Tell us what your equipment is doing and we’ll come back with a likely cause, an arrival window and a clear price.
Calls are answered by Dustin or Colleen — not a call centre.