Alarm won’t clear
The unit is holding temperature but the alarm keeps sounding, or the display reads a fault code you can’t interpret.
Service
Repair & diagnostics
Fault-finding and repair to manufacturer specification — across refrigeration, controls and mechanical systems, on your site.
- Response
- Same-day where possible
- Documentation
- Written service report
- Scope
- +4 °C to −150 °C
Is this you?
The situations this service is for
Temperature is drifting
Set point says one thing, the chamber says another — or the recovery time after a door opening has quietly got longer.
Heavy frost or ice build-up
Frost around the door, on the vacuum port or inside the chamber usually points to a seal, heater or defrost problem.
Compressor short-cycling
The unit runs, stops, and runs again in short bursts. It is a warning sign that rarely resolves itself.
Unusual noise or vibration
A change in the sound of a unit you hear every day is one of the most reliable early fault indicators there is.
It simply won’t start
No display, no compressor, no response — or it trips a breaker each time you reset it.
What’s included
Scope of a visit
- On-site diagnosis with the test equipment the job requires
- Repair to the manufacturer’s published specification
- Refrigerant system service including leak investigation
- Controller, sensor and alarm circuit verification
- Door seal, gasket, heater and vacuum port service
- Condenser and filter cleaning while on site
- Written report describing the fault, the fix and anything to watch
- Honest advice when a unit is genuinely at end of life
Our process
How it runs
- Describe the symptom
Call or submit the form. Tell us the make, model, what the display reads and what changed. Half of all diagnosis happens in this conversation.
- Phone triage
We narrow the likely cause and tell you what to do in the meantime — often the difference between an inconvenience and a loss.
- On-site repair
We arrive with the diagnostic tooling and common parts for your equipment type and repair to manufacturer spec.
- Verify and document
We confirm the unit is holding, and you receive a written record of the fault and the work done.
Equipment covered
Applies across our full range
Questions
About repair & diagnostics
It depends on where your site is. Winnipeg and the surrounding area is our fastest zone; elsewhere in Manitoba depends on distance from Tyndall. We will always give you a realistic arrival window before you commit, rather than an optimistic one.
We carry common wear parts for the equipment types we service most. Where a specific component has to be ordered, we tell you the lead time up front — and if it is a freezer, we discuss loaner cold storage so your product is protected while you wait.
Dustin holds valid certification with Thermo Fisher Scientific and is factory trained and authorized on PHCbi product lines, which is precisely why manufacturers use third-party representatives. If your unit is under warranty, tell us the make and model and we will confirm the correct route before any work starts.
We will say so. You will get a plain assessment of repair cost against remaining service life so you can make a budget decision with real numbers rather than a guess.
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Get started
Talk to the technician who’ll actually do the work
Tell us what your equipment is doing and we’ll come back with a likely cause, an arrival window and a clear price.
Calls are answered by Dustin or Colleen — not a call centre.