Laboratory equipment service, calibration & emergency repair
Six services, one discipline: keeping refrigeration and controlled-environment equipment running, verified and documented across Manitoba and Northwestern Ontario.
Repair & Diagnostics
Fault-finding and repair to manufacturer specification — across refrigeration, controls and mechanical systems, on your site.
- On-site diagnosis with the test equipment the job requires
- Repair to the manufacturer’s published specification
- Refrigerant system service including leak investigation
- Controller, sensor and alarm circuit verification
At a glance
- Response
- Same-day where possible
- Documentation
- Written service report
- Scope
- +4 °C to −150 °C
Typical situations: alarm won't clear, temperature is drifting.
Preventive Maintenance
Scheduled agreements that find the failing gasket, the clogged condenser and the drifting sensor long before they become a 2 a.m. alarm.
- Scheduled visits at a frequency that matches your risk, not ours
- Full inspection of refrigeration, electrical and control systems
- Condenser, filter and coil cleaning
- Door seal and gasket inspection and adjustment
At a glance
- Frequency
- Annual to quarterly
- Includes
- Calibration on Standard and above
- Scheduling
- Built around your calendar
Typical situations: you only call when something breaks, your documentation has gaps.
Calibration & Certification
Verification that what your display claims is what your chamber is actually doing — documented, repeatable, and scheduled around your audits.
- Multi-point temperature verification across the chamber
- Comparison of indicated temperature against measured temperature
- Assessment of uniformity and recovery behaviour
- Controller and alarm set point verification
At a glance
- Scope
- Freezers, fridges, incubators, chambers
- Output
- Certificate per asset
- Schedule
- Set to your audit cycle
Typical situations: an audit is coming, a display you no longer trust.
Emergency 24/7
An alarming freezer is not a next-business-day problem. Call and you will reach Dustin or Colleen — not a queue, not a ticket, not a voicemail box.
- Live answer outside business hours
- Phone triage before we are even on the road
- Guidance on protecting contents while you wait
- On-site emergency diagnosis and repair
At a glance
- Availability
- 24 hours, 7 days
- Answered by
- Dustin or Colleen
- Loaners
- Three −86 °C units
Typical situations: rising temperature alarm, total power or compressor failure.
Loaner & Rental Cold Storage
Three modern −86 °C freezers held ready, specifically so that a repair never becomes a loss.
- Three modern −86 °C freezers maintained ready for deployment
- Deployment during a repair so product stays protected
- Rental for renovations, relocations and capacity gaps
- Units are cleaned and verified before they leave us
At a glance
- Fleet
- Three −86 °C units
- Use
- Loaner, rental, overflow
- Priority
- Plan holders first
Typical situations: a repair needs a part on order, a renovation or relocation.
Installation & Relocation
Getting a sensitive unit into position is the easy part. Proving it holds temperature where you have put it is the part that matters.
- Placement with attention to clearance, ventilation and ambient load
- Commissioning and initial temperature pull-down
- Controller and alarm configuration
- Post-installation temperature verification
At a glance
- Scope
- Placement to verification
- Output
- Commissioning record
- Coverage
- MB & NW Ontario
Typical situations: new equipment has arrived, a lab is moving.
Which one do you actually need?
Most facilities end up with a combination. Here is how the three main paths differ.
| Feature | Reactive repair | Preventive maintenance | Calibration |
|---|---|---|---|
| When it happens | After a fault | On a schedule you set | On your audit cycle |
| Typical trigger | Alarm, drift, failure | Calendar | Audit, new install, relocation |
| Response | Same day where possible; 24/7 for emergencies | Planned around your operations | Planned, often combined with a PM visit |
| Documentation | Service report | Report per asset, per visit | Certificate per asset |
| Loaner access | Subject to availability | Priority on Assured tier | Not applicable |
| Best for | Anyone with equipment down now | Facilities that cannot afford surprises | Regulated and accredited environments |
About working with us
Repair work is quoted per job and preventive maintenance plans are quoted per asset after a site review, because a single refrigerator and a room of ultra-low freezers are genuinely different jobs. After-hours attendance is charged differently to scheduled work and we will tell you before we get in the van.
Often, yes. Our specialism is refrigeration and controlled environments from +4 C to -150 C. Send us the make and model and we will tell you honestly whether we are the right people for it.
No. Emergency and repair calls are taken from anyone in our service area. Plan holders do receive priority response and priority access to loaner cold storage, which is one of the honest reasons to have one.
Manufacturers use third-party representatives precisely so that regional service is possible, which is why Dustin holds the certifications he does. If your unit is under warranty, tell us the make and model and we will confirm the correct route before any work begins.
Talk to the technician who’ll actually do the work
Tell us what your equipment is doing and we’ll come back with a likely cause, an arrival window and a clear price.
Calls are answered by Dustin or Colleen — not a call centre.